Back to home

Delete Your Account

Last updated: July 18, 2026

This page explains how to delete your Chesly account, what we delete, and what we retain.

1. Delete from inside the app

  1. Open Chesly.
  2. Go to Settings → Privacy Settings.
  3. Tap Delete Account and confirm.

Chesly removes access and permanently deletes the account's data from its primary application database when the request succeeds. Cleanup of connected bridge systems starts immediately. On-device caches are removed by the app, and encrypted backup copies expire within 30 days.

2. Delete by email

If you cannot access the app, email privacy@chesly.app from the verified email address linked to your account, with the subject "Delete my account". We will verify and complete the deletion within 30 days.

3. If you can't access your account

You can access your Chesly account using its linked email address or recover it with the 12-word recovery phrase you control. If you no longer have access to the app, your linked email, or your recovery phrase, contact privacy@chesly.app. We will explain the available verification options; we cannot delete an account based only on an unverified request.

4. What we delete

  • Your account profile (display name, linked email address, avatar) and your cryptographic identity.
  • Messages, attachments, photos, voice notes, and other content stored on Chesly's servers.
  • Connections and access tokens for any linked third-party providers.
  • Contact lists and group memberships synced to Chesly.
  • Push tokens, session data, and app preferences.
  • AI artifacts (summaries, transcripts) tied to your account.

5. What we retain

  • Encrypted backups: up to 30 days before being overwritten.
  • Security and abuse logs: up to 12 months. These do not include the content of your messages.
  • Tax and billing records: up to 7 years where required by law.
  • Aggregated, anonymized analytics that cannot be traced back to you.
  • Records subject to a legal hold, until the obligation ends.

6. Third-party providers

Deleting your Chesly account revokes Chesly's access tokens for any connected providers. It does not delete your underlying accounts on those providers — contact each provider directly to delete those.

7. Contact

privacy@chesly.app. See also our Privacy Policy.